Customer Service Representative
Full-time
Miranda HR
- Provide excellent customer support via phone, email, and chat.
- Resolve inquiries and complaints efficiently and effectively.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service quality.
- Adhere to company policies and procedures.
- Participate in training sessions to enhance product knowledge.
- Educational Qualifications: High school diploma or equivalent; degree in Business or a related field is a plus.
- Experience Level: 1-2 years in customer service or call center environments preferred.
- Skills and Competencies: Proficient in English, scheduling, problem-solving, account management, and Salesforce.
- Responsibilities and Duties: Respond to customer inquiries, manage accounts, resolve issues, and provide back office support.
- Working Conditions: Office environment, possible remote work; may involve shift work.
- Qualities and Traits: Strong work ethic, team player, effective communicator, adaptable, and customer-oriented.
Vacancy posted 15 hours ago
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