Customer Service Representative (BPO Collections) - Mckinley
Full-time
Dynamic Talent Solutions
- Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution
- Provide accurate and relevant information to the customer
- Effectively provide prompt, accurate and professional responses to customer inquiries
- Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
- Document loan activity on MSP
- Actively collect on past due payments
- Establish payment arrangements and determine strategies to resolve delinquency
- Determine the reason for default
- Counsel customers about consequences of delinquency
- Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
- Payment Collection and Deal Production
- Ideally b2b or b2c collections
- Classes: Dec 5 and Dec 20
- At least 2 yrs of relevant experience (AR/collections experience) in bpo a setting
- Ideally b2b or b2c collections
- B2b experience is prio
- 40k package
- Pure onsite
- Night shift
- Operations and final interview or 1 panel interview
- No assessment
Requirements:
Vacancy posted a month ago
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