IT Infrastructure Support Engineer

It's more than a job

In this IT role, you will support Kuehne+Nagel's global IT infrastructure services through incident management, service request fulfilment, operational support, and stakeholder coordination. Working alongside infrastructure specialists around the world, you will help ensure reliable service delivery and the stability of systems that support our global logistics operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

Main Responsibilities

• Resolve incidents and service requests reported by internal IT teams or monitoring systems through ticketing platforms.
• Investigate, analyze, diagnose, and troubleshoot technical issues using structured problem-solving approaches.
• Provide solutions within the team's support scope and coordinate with specialized support teams when required.
• Escalate complex incidents and service requests to the appropriate support teams while ensuring proper follow-up.
• Collaborate with other IT teams on service improvements, technology initiatives, and operational activities.
• Provide feedback on recurring issues, operational risks, and opportunities for service improvement.
• Participate in training and development activities in line with professional growth plans and role requirements.
• Follow established operational procedures, ITSM processes, and ITIL best practices.
• Respect agreed service levels and KPI´s.
• Working in shifts rotations and on-call support is required.
• Other one-time tasks assigned by Manager.

Qualifications

• Bachelor's Degree Holder of any IT-related course or equivalent of at least 2 years work experience
• Experience in Service Desk, IT Operations, or Infrastructure Support, with strong communication, incident handling, and customer service skills.
• Good understanding of ITIL principles and IT Service Management (ITSM) practices.
• Good understanding of enterprise IT infrastructure services and support processes.
• Experience supporting one or more IT infrastructure technologies, such as:

• • • Datacenters
      • Supporting disaster recovery and business continuity initiatives.
    • Networking
      • Configuration and troubleshooting of LAN, WAN, and wireless networks.
      • Managing routers, switches, VLANs, and network connectivity.
      • Monitoring network performance and resolving connectivity issues.
    • Network Security
      • Administration of firewalls, VPNs, IDS/IPS, and network access controls.
      • Conducting vulnerability assessments and remediation activities.
    • Windows Server Administration
      • Installation, configuration, and maintenance of Windows Server environments.
      • Managing Group Policies, DNS, DHCP, and file services.
      • Performing patch management, system monitoring, and troubleshooting.
    • Linux Administration
      • Managing Linux servers like Red Hat.
      • Implementing security hardening, patching, and performance tuning.
      • Automating administrative tasks through shell scripting.
    • Physical Server Support
      • Installation, maintenance, and troubleshooting of physical server hardware.
      • Coordinating hardware upgrades, and replacements.
      • Managing server lifecycle and asset inventories.
    • Database Administration
      • Administration of SQL Server, MySQL, Oracle, and PostgreSQL databases.
      • Managing backups, recovery processes, and database performance optimization.
      • Ensuring data integrity, security, and availability.
    • Enterprise Platforms
      • Supporting enterprise applications and business-critical platforms.
      • Providing operational support for ERP, collaboration, and productivity solutions.
    • Windows Domain Administration
      • Managing Active Directory users, groups, computers, and organizational units.
      • Implementing identity and access management best practices.
      • Administering authentication services, Group Policies, and domain security.
    • Public Cloud
      • Administration of cloud services in Microsoft Azure, and AWS.
      • Supporting cloud migrations, monitoring, and cost optimization initiatives.

• Strong ability to analyze and solve technical problems.
• Ability to learn fast and become proficient with unfamiliar systems.
• Ability to interact with different countries, cultures, clients (internal and external).
• Good communication and presentation skills.
• Excellent English language skills, both written and verbal

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.