Processor Account Servicing and Maintenance - Lending Services

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 
countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Processor Account Servicing and Maintenance – MENA Chargebacks and Disputes

In this role, you will:

• Decisions made in line with policies and regulations help mitigate operational, legal, and reputational risk.
• Judgments on non-standard cases influence loss prevention, risk exposure, and consistency of service delivery.
• Deciding when and how to escalate issues impacts operational efficiency and cross-team collaboration
• Provides prompt resolution of inquiries, complaints, and escalations, helping maintain customer trust and satisfaction.
• Contributes to regulatory and audit readiness by ensuring adherence to controls, procedures, and documentation standards.
• Demonstrates ownership and accountability in managing daily operations, escalations, and customer-related issues.
• Escalates issues proactively, enabling management to take informed and timely decisions.
• Communicates clearly and professionally to ensure alignment, reduce errors, and avoid duplication of effort.

To be successful in this role, you should meet the following requirements:

• Accurate processing and strong attention to detail – able to enter/update card requests correctly, follow steps, and keep the right supporting evidence.
• Good problem-solving – can spot what’s gone wrong (missing info, mismatched data, system issues), fix it where possible, and prevent repeat issues by sharing learnings.
• Clear communication – writes simple, professional emails and explains issues clearly on calls; comfortable working with Sales, Service, Product and Operations partners.
• Strong time management – can organise a queue, prioritise urgent/ageing items, and deliver to SLA during peak volumes.
• Risk awareness and sound judgement – understands the impact of errors in cards processing and knows when/how to escalate exceptions, potential fraud indicators or policy breaches.
• Basic reporting and data skills – able to use tools like Excel to track volumes, ageing, SLA performance and errors, and highlight trends.
• Teamwork across boundaries – works well with different teams/sites, shares knowledge, and contributes to an inclusive, supportive working environment.
• Adaptable and keen to learn – open to new products, systems and process changes, and comfortable picking up ad hoc tasks as Commercial Cards requirements evolve.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.
 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP