Accounts Receivable & Customer Service Specialist (Xero/AU Client)

Own the Conversation Nobody Else Wants to Have — Accounts Receivable & Customer Service Specialist


Part-Time | 20 Hours per Week | Remote – Philippines | Australian Business Hours

If you’re confident on the phone, know how to handle difficult conversations professionally, and can follow through until something gets resolved, this role puts those strengths at the centre of what you do.

This isn’t a traditional accounting position. It’s a customer service and collections-focused role where you’ll speak directly with Australian business clients about overdue invoices, payment commitments and account concerns—while also supporting renewals and general administration.

About the Company:
Go Recruit is partnering with a Queensland-based managed IT services provider supporting more than 300 small and medium businesses across industries including medical, retail and professional services.

The company provides technical support, managed IT services, cybersecurity, disaster recovery planning and Microsoft 365 solutions. Their approach is built around clear communication, honest advice and long-term client relationships.

About the Role:
As the Accounts Receivable & Customer Service Specialist , you’ll take ownership of phone-based invoice follow-up and provide administrative support across the business.

A major part of your day will involve contacting clients directly to follow up overdue invoices, requesting payment and handling potentially sensitive conversations professionally and confidently.

You’ll also work alongside the company’s local bookkeeper, assist with payment allocation and billing administration, track renewals and maintain accurate client records.

This is the company’s first offshore hire in this function, giving you the opportunity to help strengthen its follow-up processes and take on broader administrative responsibilities over time.

What You’ll Do:

Collections & Client Communication

• Call and email Australian clients to follow up overdue invoices and request payment
• Identify overdue and at-risk accounts and prioritise follow-up
• Handle sensitive payment conversations with tact, confidence and appropriate firmness
• Escalate unresolved accounts and assist with account suspensions in line with company policy
• Send account statements and overdue notices when required
• Liaise with clients and their accounts teams to resolve payment discrepancies or billing concerns
• Maintain accurate records of calls, emails and payment commitments
• Keep management updated on recurring payment issues and outstanding accounts

Payments & Renewals

• Process and allocate incoming payments against invoices in Xero
• Support basic invoice generation and account adjustments
• Track software licences, subscriptions and domain renewal dates
• Follow up upcoming renewals to ensure timely billing
• Maintain organised records of payment documentation and correspondence
• Work closely with the local bookkeeper to keep invoice follow-up running smoothly

Administration

• Assist with scheduling, data entry and document management
• Maintain accurate client information in the company’s CRM or PSA platform
• Help prepare client quotes and proposals using established templates
• Track service agreements, vendor subscriptions and contract renewal dates
• Assist with staff timesheets and expense claims
• Help prepare simple management reports covering outstanding accounts, call outcomes and renewals
• Provide general day-to-day administrative support as required

What We’re Looking For

• 3–5 years of experience in customer service, collections, accounts administration or a similar administrative role
• Strong phone-based customer service experience is highly regarded
• Excellent spoken and written English
• Confidence making outbound calls to Australian business clients
• Comfortable discussing overdue payments, requesting settlement and explaining potential account suspension
• Able to remain professional and composed during difficult or sensitive conversations
• Strong organisation and follow-through across deadlines, renewals and client commitments
• High attention to detail when maintaining records and documentation
• Confident using computers and learning new systems
• Previous experience with Xero software is an advantage, but not essential — training will be provided
• Reliable high-speed internet and a dedicated home office
• Availability to work agreed Australian business hours

What Will Help You Succeed You’ll do well in this role if you are:

• Confident and professional on the phone
• Customer-focused without being afraid to ask for payment
• Resilient when conversations become difficult
• Highly organised and reliable with follow-ups
• Comfortable taking ownership of your workload
• Quick to learn new systems and processes
• Detail-oriented when managing financial and client information

Why This Opportunity Is Different This role gives you more than a script and a queue.

You’ll be trusted to manage client follow-ups, keep commitments moving, identify accounts requiring attention and help improve the way overdue invoices are managed.

Because you’ll be the first offshore team member supporting this function, your work will be highly visible and there is room for your responsibilities to grow as you become familiar with the business.

If you’ve built your career around excellent customer communication, organisation and getting difficult conversations across the finish line, this is an opportunity to put those skills to work in a role where they genuinely matter.

Compensation & Engagement:

• PHP 25,000 per month, depending on experience
• Part-Time – 20 hours per week
• Australian business hours, with dayshift schedule and weekends off
• Permanent work-from-home setup
• Paid time off + Prepaid HMO
• Direct collaboration with an Australian-based team

We’re particularly interested in how you communicate, stay composed and move a difficult client conversation toward resolution.

Applications that do not answer the question above may not progress to the next stage.