Accounts Receivable & Admin Specialist

Own the Ledger, Not Just the Reminder Emails — Accounts Receivable & Admin Specialist (Remote, Australian Client)

You have spent years being handed a list of overdue accounts and none of the authority to resolve them. You send the reminder, you log the note, you escalate to someone who never follows through, and the account ages another thirty days. Your judgement about which clients will pay and which ones are stalling has been consistently right and consistently unused.

About the Opportunity

GO Recruit is partnering with an Australian managed IT services company to appoint an Accounts Receivable & Admin Specialist. Established in Queensland and now supporting over 300 small and medium businesses across medical, retail, and professional services, the company built its reputation on clear communication and honest advice — the same standard it expects in how its accounts are handled.

About the Role

This is the company's first offshore appointment in this function. You will take ownership of the accounts receivable ledger in Xero and work directly alongside the local bookkeeper, with a direct line to the Managing Director.

The role is genuinely client-facing: you will be on the phone and on email with Australian business owners, requesting payment and, where accounts remain unresolved, coordinating suspensions under company policy. Beyond collections, you will provide broader administrative support across quoting, vendor and licence tracking, and calendar coordination. The scope is defined, the mandate is real, and the results are visible.

What You Will Own

• Monitor the accounts receivable ledger in Xero, identifying overdue and at-risk accounts before they age further
• Contact clients directly by phone and email to follow up outstanding invoices and secure firm payment commitments
• Escalate unresolved accounts and coordinate suspensions in line with company policy
• Process and allocate incoming payments, reconcile AR records, and flag discrepancies to the local bookkeeper
• Issue statements, overdue notices, credit notes, and adjustments, maintaining audit-ready records of every call and commitment
• Report to management on outstanding accounts and drive down average days outstanding
• Support the wider business with quotes and proposals, vendor invoice and renewal tracking, CRM upkeep, and calendar coordination

• Three to five years in accounts receivable, collections, or a comparable finance and administration role
• Hands-on Xero experience across invoicing, payment allocation, and reconciliation
• Excellent spoken and written English, with real confidence initiating outbound collection calls
• A demonstrated ability to hold firm payment conversations professionally, without damaging the client relationship
• Strong attention to detail in financial record-keeping
• Comfort working Australian business hours and dealing directly with Australian clients
• A reliable high-speed internet connection and a dedicated home office

Most AR positions inherit a process. This one lets you build it. As the first offshore hire in the function, you will set the collection cadence, the escalation standards, and the reporting rhythm that the company works to from here. Your name will be attached to a measurable reduction in days outstanding — and to a function that did not exist in this form before you arrived.

Engagement and Benefits

• 20 hours per week, permanent, Australian business hours (exact schedule to be confirmed)
• Permanent work-from-home arrangement, based in the Philippines
• Prepaid HMO coverage
• Paid leave credits
• Salary offer starts at Php25,000 (based on experience)

Submit your application through this posting with an updated CV. In your cover note, answer this directly: describe a specific account you recovered where the client had already ignored multiple written reminders — what you said on the call that changed the outcome, and how you recorded and tracked the commitment afterwards. Applications addressing this question will be prioritised.