Call Center Agent
Full-time
Gratitude Jobs Ahead HR Inc
Job Title: Multilingual Service Desk Agent (Polish)
Category: Service Desk / End User Services
Work setup: On-site (Taguig / Ortigas)
Work schedule: Shifting
Salary range: PHP 80,000 – 85,000
Employment type: Full time
Qualifications:
- With or without service desk experience
- At least 2 years of technical support experience
- Strong ability to speak, read, and write Polish
- Open to native speakers or non-native speakers with C1 proficiency
- Filipino citizens permanently residing in the Philippines or foreign nationals with a valid PRV/TRV and current residence in the Philippines
- Vocational diploma, short course certificate, undergraduate, or bachelor’s/college degree in any field
- Willing to work onsite in Taguig or Ortigas
- Open to shifting schedules
- Must be an immediate joiner
Key responsibilities:
- Resolve technical and user-related issues using strong customer service, problem-solving, and technical reasoning skills
- Respond to user inquiries via phone, email, and case tracking systems with professionalism, accuracy, and efficiency
- Work closely with management, colleagues, and clients to ensure timely and satisfactory issue resolution
- Deliver high-quality work with fast and accurate turnaround times
- Follow established procedures and proper escalation processes
- Develop strong knowledge and mastery of required tools and systems
- Stay updated on products, policies, procedures, and operational changes
- Adhere to assigned work schedules, shifts, breaks, and rest days
- Notify the staff manager in advance of planned leaves in line with company policy
- Maintain quality standards based on agreed performance metrics
- Address and correct quality issues in a timely manner
- Submit required service delivery and operational reports
- Provide feedback to the staff manager regarding potential issues or process improvements
- Attend all scheduled meetings
This role description outlines the general nature of the position. Employees may be required to perform additional duties as business needs arise. This role description outlines the general nature of the position. Employees may be required to perform additional duties as business needs arise.
Vacancy posted 11 hours ago
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