Call Center Agent
Full-time
RSD Human Resource Management Consultancy
Description - Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Assist customers with product information, service issues, and troubleshooting.
- Document all interactions in the customer relationship management (CRM) system.
- Identify and escalate complex issues to appropriate departments for resolution.
- Ensure customer satisfaction through effective communication and problem-solving skills.
Requirements
- Job Title: Call Center Agent
- Job Function: Customer Service Representative
- Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Qualities and Traits: Excellent verbal and written communication skills with a friendly demeanor.
- Qualities and Traits: Strong interpersonal skills with a customer-focused mindset.
- Qualities and Traits: Capable of working independently and as part of a team.
- Working Conditions: Must be adaptable to a flexible work schedule, including evenings and weekends.
Vacancy posted 1 day ago
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