Specialist - OMS

In this role, you will have the opportunity to operate on a segment of service we offer for Order Management Solutions , and drive improvements in the process .

Key Responsibilities:

• Interact with country representatives and various stake holder in your regular execution of assigned tasks. 

• Participate in problem solving and process improvement process together with team manager.

• Assist to meet performance targets.

• Evaluate department processes. Recommend and coordinate needed changes based on process analysis.

• Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.

• Assist staff to resolve complex problems and responsible for quality control.

• Ensure thorough documentation for the process.

• Participate in additional projects assigned by the team manager.

• Ensure process compliance.

• Drive Customer Satisfaction Processes.

Required Skills/Abilities:

• Graduate (Bachelor’s degree from a recognized University in any discipline)

• Minimum 3-4 years of experience .

• Logistics background / Ocean Freight operations experience will be added advantage .

• Good Computer knowledge (words, excel, power point).

• Good Communication (verbal and written) and interpersonal skills .