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Customer Service Representative

Full-time

Metacom Careers

Description
  • Provide exceptional customer service and support to clients via telephone, email, and chat.
  • Assist customers in troubleshooting issues with products and services.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to improve customer satisfaction and operational efficiency.
  • Stay updated on product knowledge to provide accurate information to customers.

Requirements

  • Educational Qualifications: Bachelor’s degree in a relevant field preferred.
  • Experience Level: 0–2 years of experience in customer service or a related field.
  • Skills and Competencies: Strong English language proficiency, excellent interpersonal and communication skills, and technical skills.
  • Qualities and Traits: High level of empathy, patience, and the ability to handle stressful situations.
  • Responsibilities and Duties: Ability to work collaboratively in a team environment and manage multiple tasks effectively.
  • Working Conditions: Ability to work in a fast-paced call center environment with flexible shift schedules.
Vacancy posted 8 days ago
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