Customer Service Representative
Temporary
Artech Technology Inc.
- Handle high-volume inbound calls from customers with professionalism and empathy.
- Provide accurate information, troubleshoot issues, and resolve customer queries in a timely manner.
- Escalate unresolved or complex issues to appropriate internal teams.
- Log all interactions in the system accurately for reporting and follow-up.
- Meet or exceed performance metrics including call quality, response time, and customer satisfaction.
- Follow company policies, procedures, and compliance guidelines.
- Maintain a positive and collaborative attitude with peers and management.
- Minimum 1 year of experience in customer support or call center handling frontline voice calls.
- Excellent communication skills in English (additional languages are a plus).
- Willingness to work night shifts and be physically present onsite at the company location.
- Strong problem-solving skills and attention to detail.
- Familiarity with CRM tools and call center systems is an advantage.
- Ability to remain calm and effective under pressure or in difficult situations.
Requirements:
Vacancy posted 12 hours ago
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