Provider Administrative Assistant (Remote | PH-Based Candidates Only)
Full-time
Konektao Global BPO Corporation
About the Role
We are looking for experienced Provider Administrative Assistants (PAA) to support licensed healthcare providers in a U.S.-based telehealth environment. This role is focused on administrative and non-clinical support, helping providers manage workflows, patient coordination, documentation, scheduling, pharmacy coordination, and medical records processing.
The ideal candidate has a strong healthcare administrative background, experience working with EMR/EHR systems, and a clear understanding of HIPAA, patient confidentiality, and escalation protocols. This is not a general customer service role — candidates must have verifiable healthcare experience.
What You’ll Do
- Provide dedicated administrative support to assigned healthcare providers
- Monitor and respond to provider operational requests through internal systems
- Assist with provider scheduling, appointment coordination, and workflow management
- Handle inbound and outbound patient communication via phone, email, and chat for administrative matters
- Schedule appointments, follow-ups, and coordinate patient-related logistics
- Document all interactions accurately using CRM/EMR systems and approved templates
- Route medication-related, clinical, or provider-specific inquiries to the appropriate internal team
- Support pharmacy coordination workflows, including pharmacy updates and routing refill or clarification requests
- Prepare lab order information for provider completion and signature
- Monitor pending lab results and notify providers when results are available
- Send HIPAA authorization forms and process basic medical records requests following company protocols
- Update administrative fields, attach documents, and maintain accurate records in the system
- Follow HIPAA, PHI, security, and behavioral health escalation protocols at all times
Qualifications
- Must have verifiable healthcare experience
- Experience as a Medical Assistant, Healthcare Admin, Clinical Admin, Medical Records Specialist, Prior Authorization Specialist, or similar role
- Experience using EMR/EHR or CRM systems
- Familiarity with HIPAA, PHI handling, and healthcare confidentiality standards
- Strong written and verbal English communication skills
- Comfortable handling phone, email, and chat communication
- Strong documentation accuracy and attention to detail
- Ability to follow SOPs, escalation protocols, and compliance requirements
- Experience supporting U.S. healthcare, telehealth, behavioral health, pharmacy coordination, or medical records is a strong advantage
Kindly apply if you're matched to the job qualifications and if you are based in the Philippines.
Vacancy posted 2 days ago
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