Client Retention Specialist - Front End
Full-time
Eastwest Healthcare Inc.
- Provide direct, client-facing support for day-to-day account servicing needs to ensure smooth and efficient operations
- Ensure accurate handling of account setup, updates, and maintenance, coordinating documentation and system inputs to maintain service integrity
- Respond to client inquiries and concerns promptly and professionally, offering resolution and follow-through
- Engage proactively with clients to support membership retention and renewals, reinforcing healthcare service value
- Lead client onboarding and benefit orientation, including installation and clear explanation of service expectations
- Coordinate closely with internal teams (underwriting, claims, finance, provider networks) for seamless client experience
- Prepare and present quarterly utilization reports with data-driven insights to help clients manage costs and make informed decisions
- Organize and support client engagement activities like Annual Physical Exams (APE), wellness programs, and health fairs
- Collect and act on client feedback, identify service gaps, and recommend solutions to enhance customer journey
- Contribute to long-term relationship building, focusing on retention strategies and aligning client needs with organizational capabilities
- Drive effective renewal negotiations by understanding client needs and presenting value-driven recommendations
- Ensure timely execution of required documentation, including signed contracts and compliance with AMLA prior to medical policy activation
- Bachelor’s degree holder / College Graduate
- At least 1 year of experience in client servicing, preferably in HMO, insurance, or healthcare industries (open to interested newbies)
- Proven skills in account management, including client relationship building, issue resolution, and retention strategies
- Strong customer service orientation and problem-solving skills
- Excellent verbal and written communication skills
- High attention to detail and strong organizational abilities
- Proficient in MS Office (Excel, Word, Outlook); experience with CRM systems is a plus
- Ability to handle multiple accounts and meet deadlines in a fast-paced environment
- Holds a valid driver’s license and able to drive as needed for client servicing activities
- Willing to work on-site
- Preferably Marketing Management graduate
- IMMEDIATELY
Qualifications:
Start Date:
Vacancy posted 24 days ago
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