Call Center Agent/ CSR
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Qualifications
- College Graduate
- with more than 5 years of experience
- Fresh Graduate( strong communication skill
Job Responsibilities
- Handle inbound and outbound calls regarding healthcare inquiries, benefits, eligibility, and coverage.
- Assist members with claims status, billing concerns, and account updates.
- Provide accurate information about healthcare plans, procedures, and services.
- Process requests such as appointment scheduling, referrals, and prior authorizations (depending on account).
- Document all interactions clearly and accurately in the system.
- Follow HIPAA guidelines or company data privacy policies to protect sensitive information.
- Escalate complex cases to supervisors or specialized departments when needed.
- Resolve customer concerns with empathy and professionalism.
- Meet performance metrics such as quality, attendance, and customer satisfaction.
Vacancy posted 16 days ago
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