Business Process Manager

POSITION: PROCESS, SYSTEMS, AND BUSINESS ANALYSIS MANAGER

RESPONSIBILITIES:

Process Excellence & Optimization

• Review, analyze, and improve business processes to increase efficiency, quality, and consistency.
• Identify gaps, risks, and improvement opportunities across functions.
• Develop and maintain clear process documentation and standards.

Systems & Business Analysis

• Gather, document, and validate business and system requirements.
• Act as a bridge between business users and IT teams for system enhancements and implementations.
• Support system configuration, testing, user acceptance, and deployment.

Project Management & Delivery

• Support or lead projects related to process improvement and system implementation.
• Monitor timelines, deliverables, and dependencies to ensure successful delivery.
• Coordinate tasks and stakeholders across business and technical teams.

Change & Transition Management

• Support change management activities, including user communications and training.
• Help ensure smooth transition from current to new processes or systems.
• Address adoption issues and recommend corrective actions.

Governance, Reporting & Collaboration

• Establish basic governance, tracking, and reporting for initiatives and projects.
• Prepare progress updates, analysis, and recommendations for management.
• Work closely with cross-functional teams to ensure alignment and collaboration.

QUALIFICATIONS:

• Bachelor’s Degree in Business Administration, Industrial Engineering, Information Systems, or related field.
• At least 5–8 years of experience in process improvement, systems implementation & analysis, or business analysis, project management within large enterprises or shared services.
• Experience working with business stakeholders and IT teams.
• Strong analytical, documentation, and coordination skills.
• Willing to work onsite at MOA Complex, Pasay City.