Sea Logistics Revenue Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

As a Sea Logistics Revenue Specialist, you play a critical role in delivering accurate, efficient, and customer-focused support. By ensuring billing accuracy, maintaining data integrity, and collaborating across teams, you help drive operational excellence, support profitability, and enhance the overall customer experience.

• Manage billing activities using client-specific quoted pricing, ensuring accuracy and completion within established service-level timelines.
• Process operational files in accordance with company policies, procedures, and compliance requirements.
• Review and validate gross profit (GP) to ensure accurate revenue recognition and billing outcomes.
• Collaborate with Customer Care Locations (CCLs) to obtain missing information, rates, approvals, or instructions required for timely file processing.
• Identify discrepancies and proactively resolve issues that may impact billing accuracy, profitability, or customer satisfaction.
• Partner with the Systems and Process Team to support automation initiatives, process improvements, and operational efficiencies within Operational Care.
• Maintain strong communication and partnership with internal stakeholders to ensure a seamless operational experience across all locations.

What we would like you to bring

• 3-5 year of experience in customer service, preferably within a logistics or freight environment
• 3-5 years of hands-on billing experience, with a focus on accuracy and timeliness
• Proficient in Microsoft Office Suite, with advanced skills in Excel (Pivot tables, PowerQuery, etc.)
• Data visualization tool experience is a plus (Tableau, PowerBI, etc.)

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1 

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.