Manufacturing and Supply Where the miracles of science are made a reality for patients

About the job

Main Responsibilities & Accountabilities:

Job Purpose

This is a fix term position (until end of 2026) to support critical Customer Fulfilment/ Customer Engagement projects and initiatives during a period of organizational transition in Philippines. The role will focus on driving key strategic projects while maintaining operational excellence in customer fulfilment/ Customer Engagement processes.

Key Accountabilities

ü  OTIF Performance Improvement & Global Project Support

o   Lead and support OTIF improvement initiatives in Philippines market

o   Collaborate with Global Customer Fulfilment team on OTIF projects and implementation

o   Analyze OTIF performance data, identify root causes of delays, and implement corrective actions

o   Monitor and report OTIF metrics and improvement Progress to management

o   Drive cross-functional alignment to achieve OTIF targets

ü  Integrated Order to Cash (iO2C) Project

o   Support the implementation of integrated O2C processes, including:

§  Order processing management standardization

§  Customer master data quality, accuracy, and governance

§  Customer contact management (return, complaint ….)

ü  Sales-in Sales-out Control Dashboard Improvement

o   Drive the enhancement of Sales-in Sales-out control dashboard and reporting

o   Develop and implement improved analytics and visualization tools

o   Ensure data accuracy and timeliness in dashboard reporting

o   Provide insights and recommendations based on Sales-in Sales-out analysis

o   Train stakeholders on dashboard usage and interpretation

ü  Additional Customer Service Projects

o   Support other assigned Customer Service improvement projects and initiatives

o   Participate in process optimization and digital transformation activities

o   Contribute to customer experience enhancement programs

o   Assist in change management activities related to organizational transitions

ü  Operational Support & Coordination

o   Coordinate with internal stakeholders on project deliverables, updates and timelines

o   Support knowledge transfer and documentation of processes related to the project

o   Handle transition after project implementation (hypercare period) 

About you

Skills/Expertise/Experience:

• Bachelor's degree from an accredited college or university

• 3-5 Years of experience in wide range of Customer Fulfilment activities, ideally in Biopharma industry

• English language fluency

Preferred Skills/Expertise/Experience:

• Knowledge of upstream Biopharma processes

• Strong understanding of downstream Biopharma processes and local trade environment

• Understanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvements

• Excellent systems (SAP, CCM, MS Office) skills

• Strong project management skills

• Strong analytical skills

• Skilled in scenario planning, risk/benefit analysis, contingency planning and problem solving

• Strong willingness to drive change as well as good internal marketing and communication skills

• Strong negotiation and communication skills

• Demonstrated high standards of integrity, professionalism, and commitment

• Ability to motivate and influence resources that do not report directly to incumbent

• Strong team facilitation and relationship building skills

• Demonstrated ability to anticipate future consequences of scenarios and identify mission critical issues

Functional Competency Requirements:

• Managing claims - Basic

• Managing orders - Advanced

• Managing transactional & commercial customer data - Basic

• Developing customer fulfilment strategies - Basic

• Managing export flows - Basic

• Knowledge of Trade & Terms conditions - Intermediate

• Managing S&OP & IBP processes - Basic

• Managing carriers & 3PLs - Advanced

• Managing master data - Intermediate

• Customer Experience - Basic

Transversal Competency Requirements:

• Stretch Improving Transversal Collaboration - Intermediate

• Building Business Acumen - Basic

• Developing Situational Leadership Skills - Basic

• Improving Decision-Making - Intermediate

Pursue Progress . Discover Extraordinary .

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com