AskGS Experience Center Associate
Johnson & Johnson
Johnson & Johnson seeks an Experience Center Associate to handle inbound customer inquiries across multiple channels and regions. The role involves resolving customer concerns, documenting cases, and escalating complex issues while maintaining service quality standards.
Responsibilities
- Receive and respond to inbound customer inquiries via phone, chat, web, and digital channels across multiple regions
- Investigate customer concerns, document cases in management systems, and resolve issues or escalate appropriately
- Guide customers toward self-service options and educate them on available Global Services resources
- Collaborate with team members and supervisors to identify process improvements and share knowledge
- Maintain performance metrics and participate in ongoing training to enhance service delivery
Requirements
- Multi-channel customer inquiry handling experience (phone, chat, web, digital platforms)
- Strong written and verbal communication skills with demonstrated customer service focus
- Ability to work with case management systems and technology platforms
- Problem-solving skills with capacity to handle complex issues and escalations
- Knowledge of Global Services operations or related customer support functions
Vacancy posted 6 days ago
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