Contractor Care Consultant

The Contract Care Consultant optimizes efforts to service clients in a high quality, cost effective manner for multiple client work locations. Follows all phases of the client requisition process to encourage a fair and competitive environment as well as maintain adherence to program process compliance. Works under minimal supervision.

• Manages all requisition activity using VMS technology. Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality results. Provides adequate oversight, training and leadership to ensure end user community and supplier partnerships reach potential.
• Completes administrative tasks within the requisition process, including but not limited to: scheduling, resolving tickets, managing time sheets adjustments or rejections, ensuring compliance of vendors, running pre-built reporting, gathering start dates, initiating onboarding checklist, and providing 
  updates to the candidate and client.
• Supports program(s) filling many similar roles, where the scope is pre-defined; focus is on working with suppliers to onboard efficiently and quickly.
• Manages and coordinates client and supplier community interactions within assigned market area or skill set. Provides program Standard Operating Procedures (SOP) training and updates to supplier community on a regular basis to ensure understanding and compliance.
• Communicates program procedural changes and updates to local Pontoon MSP suppliers and client users while providing all procedural updates in a timely manner.
• Facilitates to ensure suppliers appropriately manage employee on-boarding, employee relations issues, orientations, performance reviews, and off-boarding activities.
• Supports the Operations Manager of Pontoon MSP (Pontoon Managed Service Program) in ensuring financial goals and objectives are met or exceeded as well as full compliance on all Pontoon policies and procedures. Assists in providing accurate, timely, and complete daily performance analyses.
• Builds relationships with the Operations Manager of Pontoon MSP and their areas of responsibility. Establishes and maintains a proactive, positive working relationship with client end users through regular phone and in-person contact. Performs site visits and promotes communication with the client end users within assigned market area or skill set.
• Assists with supplier assessment efforts and updates as needed.
  Acts as a support partner to a Sr. Program Consultant or Advisory Consultant
• Participates in special projects and performs other duties as assigned.

Experience:

Three (3) to five (5) years managerial/supervisory experience in the service provider industry.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Proven track record measured by customer service levels and satisfaction, increased responsibilities, and working relationships with colleagues and management.
• Able to communicate effectively and clearly in writing and orally, both in one-on-one and in group presentation situations.
• Ability to interact and communicate with all levels of staff and management.
• Proficient with Microsoft Office products, including Word, Excel, Access, PowerPoint, and Outlook

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our View email address on careers.adeccogroup.com strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site , you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 09-08-2026