CSR - Technical Support Representative | Paid Training
27000 PhpFull-time
Telesys
Why Work With Us Competitive Compensation & Benefits Up to ₱27,000 monthly basic salary Performance incentives and bonuses Paid training and technical development programs Clear career growth opportunities 13th Month Pay Government-mandated benefits Supportive Workplace Culture Collaborative and team-oriented work environment Coaching, mentorship, and continuous feedback Employee recognition programs Opportunities for long-term career development Inclusive workplace that supports learning and growth Job Description Telesys is currently hiring Technical Support Representatives (TSRs) to provide technical assistance and customer support in a fast-paced BPO environment. In this role, you'll help customers diagnose and resolve technical issues, answer product-related questions, troubleshoot devices and services, and deliver a positive customer experience. This opportunity is ideal for applicants looking for Technical Support Representative jobs, TSR jobs in Manila, call center hiring, IT support careers, and long-term opportunities with competitive compensation and paid training. Key Responsibilities Handle inbound customer inquiries related to technical products and services. Troubleshoot internet, mobile, software, hardware, and connectivity issues. Guide customers through step-by-step troubleshooting procedures. Provide accurate information about products, services, and technical solutions. Document customer interactions and technical resolutions using company systems. Escalate advanced technical issues to higher-level support teams when necessary. Meet quality assurance, productivity, and customer satisfaction targets. Deliver professional and customer-focused technical assistance.
Vacancy posted 13 days ago
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