Product Trainer

What You’ll Do Deliver engaging training sessions, refreshers, and upskilling programs Create and update training modules, job aids, and knowledge base content Act as a Subject Matter Expert for products, processes, and policies Conduct assessments, skills validation, and gap analysis Partner with Quality Assurance & Operations to improve performance Provide floor support and help resolve real-time concerns Plan and manage training calendars and programs What We’re Looking For Experience in training delivery within a call center/BPO setup Strong communication, facilitation, and presentation skills Background in technical, product, or communication training Knowledge in MS Office and basic technical concepts (hardware/software) Analytical, proactive, and passionate about people development Why Join Us? Opportunity to shape and develop high-performing teams Exposure to end-to-end learning and development functions Collaborative and growth-driven environment