Customer Service Representative | Onsite | Davao | Night

Wellness innovation backed by science and customer trust.

Our client is a fast-growing wellness company focused on delivering high-quality health products designed to support everyday well-being. With a strong commitment to customer satisfaction and product excellence, they've built a loyal global customer base. Their focus on innovation, education, and customer care makes them a trusted name in the health and wellness space-creating meaningful work for professionals who want to make a real difference.

Job Description

As a Customer Service Representative, you will provide customer support across phone, email, and chat, resolving order, product, and shipping concerns while maintaining accuracy and professionalism. This role plays a key part in delivering a seamless customer experience that supports brand trust and retention. You'll build a long-term global career with Emapta-designed for top 1% talent seeking growth, stability, and meaningful impact in the wellness industry.

Job Overview

Employment type: Full time
Shift: Night shift (8am to 5pm PST Monday-Thursday, 7:30am to 4:30am PST Friday), weekends off
Work setup: Onsite, Davao City

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Davao (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• High school diploma or GED required
• Minimum of 2 years BPO experience in a voice campaign (non-negotiable)
• Typing speed of at least 40 WPM
• Proficiency in Microsoft Office, internet navigation, and basic data entry (10-key experience is a plus)
• Excellent verbal and written English communication skills with proper grammar and professional phone presence
• Strong multitasking, time management, and organizational skills in a high-volume, fast-paced environment
• Proven ability to handle customer interactions with patience, problem-solving skills, and a positive attitude
• Team-oriented, adaptable, and able to work effectively under pressure
• Demonstrated consistent attendance and stable work history
• Ability to sit or stand for extended periods (approximately 80% of shift) and lift up to 10 lbs occasionally

Your Daily Tasks

• Respond to emails, calls, and chats while meeting communication targets
• Troubleshoot customer issues and process returns, replacements, and manual orders
• Investigate shipping claims and follow through until resolution
• Support customers with product usage and basic troubleshooting
• Complete system tasks such as SLX updates, account creation, and payment processing
• Maintain accurate records and submit weekly stat sheets
• Collaborate with team members and departments for efficient issue resolution
• Perform administrative duties and additional tasks as assigned by management

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia , Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra!