Delivery Support Coordinator

Delivery Support Coordinator

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a weekto apply. 

Work schedule: Monday to Friday, 2PM to 10PM Manila time, flexible, overlaps with UK operating hours 

Employment type: Permanent 

Location: Makati City, Metro Manila 

Pay range: Php 24,000 to 30,000 

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. 

We are looking for Delivery Support Coordinators to join our Manila team. As a member of our Content Support team, your goal will be to provide support for customer content and services, including content management and service administration, to ensure timely and effective teaching and learning products for OCR's qualifications. This role supports the of the Content Support strategy for all OCR qualifications, GQ and VQ, with a particular focus on customer retention through service  excellence. (Find more about OCR here: https://ocr.org.uk/about/)

Why Cambridge?  

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe. 

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge. 

What can you get from Cambridge?  

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for. 

The organization offers a wide range of benefits and opportunities including: 

• Regular Employment on Day 1 
• HMO Coverage and Life Insurance on Day 1 
• Paid Annual Leaves  (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves) 
• Vesting/Retirement package 
• Opportunities for career growth and development 
• Access to well-being programs 
• Flexible schedule, hybrid work arrangement and work-life balance 
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures 

What will you do as a Delivery Support Coordinator? 

As a Delivery Support Coordinator, you will be reporting into the Delivery Support Manager. You will be working with a wide range of stakeholders in Product Support, to help deliver content and services for Cambridge OCR customers.  

Please review the attached job description for further details on the role. 

What makes you the ideal candidate for this role? 

An ideal candidate has the following qualities:  
Essential: 

• highly organised and detail-oriented, with the ability to manage multiple tasks and consistently deliver accurate, high-quality work 
• strong communication and collaboration skills, able to build effective working relationships with a range of colleagues and stakeholders 
• experience of administration, content management or quality checking, with a structured approach to processes and record-keeping 
• confident user of Microsoft 365, particularly Excel, Outlook, Word, Teams and SharePoint 
• proactive, adaptable and customer-focused, with a willingness to learn, solve problems and improve ways of working. 

Desirable: 

• experience with Adobe Creative Cloud (e.g. Acrobat Pro, InDesign or Photoshop) or similar content management tools 
• experience of process improvement, reporting or automation, including the use of digital tools to improve efficiency 
• experience working in education, publishing, assessment or a content-focused environment. 

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this.  

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us. 

Only applications received through the systemwill be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

Please ensure to upload correct and updated details and documents as these cannot be changed once submitted. Learn more about our hiring process by going through our Candidate Application Guide.

#LI-Hybrid #PursuePotential #CambridgeManila