PHL - Fulfilment & 3PL Manager

Job Title: Fulfilment & 3PL Manager

Contractor Fee: USD $1,800 - $2,200/month

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.

About This Role:

We are hiring a Fulfilment & 3PL Manager for a growing eCommerce consumer brand to manage day-to-day fulfilment, warehouse, freight, inventory, and 3PL operations, ensuring accurate and timely order dispatch, strong inventory visibility, cost control, and reliable partner performance across Shopify, warehouses, carriers, and internal teams.

Key Responsibilities:

• Manage daily warehouse and fulfilment operations across multiple 3PL partners, ensuring accurate, timely dispatch and strong SLA performance.

• Own inbound shipments, receiving, stock availability, transfers, and inventory reconciliation across Shopify, ERP/OMS, and 3PL systems, including cycle counts, discrepancy investigations, damaged stock controls, and inventory adjustments.

• Manage pre-orders, backorders, oversells, substitutions, stock allocation, and split shipments, ensuring Shopify availability is accurate and impacted customers are proactively communicated with.

• Monitor warehouse errors such as mispicks, missing items, incorrect dispatches, damaged stock, and late orders; conduct root-cause reviews with 3PL partners and ensure corrective actions are implemented.

• Manage freight carriers, shipping rates, delivery performance, lost parcel escalations, returns, reverse logistics, restocking, and damaged or unsellable stock.

• Coordinate logistics and inventory requirements for product launches, promotions, seasonal peaks, and other high-volume periods.

• Reduce fulfilment costs by improving storage usage, ageing stock management, packaging, carrier rates, pick-and-pack costs, receiving processes, and inventory transfers; audit 3PL invoices, identify overcharges, track SLA credits, and support negotiations or renewals.

• Create and maintain SOPs and escalation paths for recurring issues, and track key metrics including fulfilment speed, order accuracy, inventory accuracy, freight and storage costs, returns, warehouse errors, delivery performance, 3PL performance, and cost savings.

• Partner closely with Customer Service, eCommerce, and internal teams to resolve operational issues and maintain a smooth end-to-end customer order flow.

Software/Platforms/Tools:

• Shopify

• 3PL, warehouse, fulfilment, and OMS platforms

• Sage ERP or similar ERP systems

• Freight and carrier platforms

• Google Sheets or Microsoft Excel

• Slack, Google Workspace, or similar collaboration tools

Qualifications:

• At least 4 years of relevant logistics and fulfilment experience , including recent, hands-on ownership of external 3PL operations within an eCommerce, DTC, retail, or consumer-products business. Inventory planning or shipment coordination experience alone is insufficient.

• Proven ability to hold 3PL partners accountable for performance , resolve warehouse and fulfilment issues, lead escalations and root-cause reviews, and ensure corrective actions deliver sustained improvements.

• Demonstrated results improving fulfilment SLAs, reducing warehouse errors, or lowering fulfilment costs, with clear examples of personal ownership and measurable outcomes.

• Hands-on experience managing order fulfilment, inbound shipments, inventory movements, returns, and freight carriers across external warehouse partners.

• Hands-on experience with Shopify and eCommerce order fulfilment workflows.

• Strong understanding of fulfilment SLAs, inventory reconciliation, stock allocation, warehouse controls, freight performance, logistics costs, and operational reporting.

• Experience auditing logistics or 3PL invoices, identifying overcharges and operational inefficiencies, and implementing cost-saving or process-improvement initiatives.

• Comfortable working across Shopify, 3PL platforms, spreadsheets, and other operational systems; Sage ERP experience is preferred but not required .

• Strong written and verbal English communication skills, with the ability to influence external partners, negotiate operational resolutions, and coordinate across internal teams.

• Highly organized, proactive, analytical, detail-oriented, and comfortable independently resolving day-to-day operational issues.

Shift Schedule:

• Monday to Friday, aligned primarily with Philippine daytime hours to provide strong overlap with the client's Australian business hours.

• Exact working hours will be agreed upon directly between the contractor and the client, with occasional flexibility required during product launches, peak sales periods, stock issues, or urgent fulfilment escalations.