Call Center Agent
Full-time
Lexie
- Handle inbound and outbound customer calls efficiently.
- Provide exceptional customer service and support.
- Resolve inquiries and complaints promptly.
- Document interactions in the CRM system.
- Collaborate with team members to improve processes.
- Meet performance targets and KPIs.
- Assist with product knowledge and troubleshooting.
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: 1-3 years of experience in a call center environment.
- Skills and Competencies: Excellent communication, problem-solving, and multitasking skills.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product information.
- Working Conditions: Fast-paced office environment with possible night or weekend shifts.
- Qualities and Traits: Empathetic, patient, and a team player.
Vacancy posted 16 hours ago
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