Remote Non Voice Specialist
Full-time
Olympuz-Edward Belacse Career Consultancy Services
Work From Home Chat Support Representative Job Overview
We're looking for customer-focused individuals to join our growing team as Work From Home Chat Support Representatives . In this role, you'll assist customers through live chat by answering inquiries, resolving concerns, and delivering a positive customer experience—without handling voice calls.
Key Responsibilities
- Respond promptly to customer inquiries via live chat.
- Provide accurate information about products, services, accounts, and policies.
- Resolve customer concerns while maintaining a professional and empathetic approach.
- Troubleshoot basic customer issues and escalate complex cases when necessary.
- Document customer interactions accurately in the system.
- Meet quality, productivity, and customer satisfaction targets.
- Maintain confidentiality and comply with company policies.
- Collaborate with team members and supervisors to improve customer experience.
Qualifications
- At least a Senior High School Graduate (or High School Graduate under the old curriculum).
- Excellent written English communication skills.
- Good typing speed and computer navigation skills.
- Customer service or BPO experience is an advantage but not required for some accounts.
- Able to work on shifting schedules, weekends, and holidays if needed.
- Must have a reliable internet connection and a suitable work-from-home setup.
Preferred Skills
- Strong problem-solving abilities.
- Ability to multitask while handling multiple chat conversations.
- Attention to detail and accuracy.
- Positive attitude and willingness to learn.
- Team player with excellent time management.
Benefits
- Permanent Work From Home opportunities (account-dependent)
- Competitive salary package
- Performance incentives and bonuses
- HMO and health benefits
- Career growth and development opportunities
- Night differential and applicable allowances
- Paid training
Apply Today!
Send us your details
• Full Name
• Mobile Number
• Location
• Work Experience (or N/A)
• Highest Educational Attainment
• Birth Date
and attach your resume
Vacancy posted 27 days ago
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