: Onboarding and Training Lead

RESPONSIBILITIES

• Develop and execute operational onboarding and training strategy.
• Design and improve onboarding frameworks, learning paths, and training programs with materials, guides, SOPs, and resources.
• Establish training standards, benchmarks, and scalable processes to support growth.
• Manage end‑to‑end onboarding for new hires, including sessions, role‑specific training, and cohorts.
• Monitor progress with coaching, feedback, assessments, and readiness checks before endorsement.
• Ensure employees meet standards before transition to Operations.
• Identify gaps and implement coaching, refresher training, and upskilling.
• Support development in communication, client management, sales, and operations.
• Partner with leaders to align training with business goals.
• Collaborate with Operations leaders to ensure readiness and act as main contact for onboarding.
• Track completion, attendance, certifications, and metrics; recommend improvements for effectiveness and retention.
• Support initiatives in quality assurance, process improvement, knowledge management, and employee development.

QUALIFICATIONS

• Bachelor's Degree required.
• 5+ years of experience in training, operational onboarding, learning & development within sales support, or contact center environments.
• Strong facilitation, coaching, presentation, and communication skills.
• Experienced in onboarding, training delivery, performance coaching, and readiness assessments.
• Proven ability in developing training programs, materials, SOPs, and documentation.
• Strong organizational and project management abilities.
• Proficient with Google Workspace, CRM systems, LMS platforms, and training documentation tools.
• Comfortable in fast‑paced, startup environments with evolving processes.

Preferred Qualifications

• Experience in BPO, sales, healthcare staffing, and high-growth startups.
• Knowledge of adult learning, instructional design, and training methodologies.
• Skilled in building onboarding/training functions, managing metrics, quality standards,

and performance evaluations, with strong stakeholder collaboration.

WORK SET-UP

• Monday – Friday | Night Shift (DST Dependent)

BENEFITS

• Transportation Allowance
• Rice Allowance
• Sales Incentives
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential