Sales Team Supervisor

Location: Quezon City

Work Setup: Fully Onsite

Work Schedule: Day Shift | Possible Shifting Schedule

Overview:

The Sales Team Supervisor will oversee store operations and team performance, helps customers find the right tech solutions, and ensures excellent service across the retail branches in Taguig, Mandaluyong, and Quezon City.

Job Responsibilities:

Oversee day-to-day store operations to ensure smooth and efficient workflow

Lead, coach, and motivate the sales team to consistently meet or exceed sales targets

Set clear goals and monitor individual and team performance, providing feedback as needed

Personally assist customers with product inquiries, recommending the best laptop and tech solutions for their needs

Maintain high customer service standards and ensure the team is knowledgeable about current products and promotions

Monitor and manage daily sales reports, inventory levels, and stock movement

Oversee POS transactions to ensure accuracy and proper handling of cash and sales records

Address and resolve customer concerns or complaints in a professional and timely manner

Identify training needs and conduct on-the-job coaching to develop staff skills

Coordinate with management on stock requests, promotions, and store performance updates

Qualifications:

At least college level or a college graduate

Minimum of 2-4 years' experience as a Supervisor, Team Lead, or in a similar capacity

Background in retail sales is a plus

Solid understanding of tech products such as laptops, desktops, and accessories

Working knowledge of POS systems and basic inventory procedures

Excellent leadership, communication, and customer-handling skills