Community Lead

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As a Community Lead , you serve as the primary point of contact for our Community Ambassadors, offering administrative support across the organization while guiding and empowering your team. You'll demonstrate strong leadership skills to oversee daily office operations and manage a small team of 2 or more Community Ambassadors.
You'll also manage relationships with external vendors related to site operations and employee engagement. On the financial side, you'll be responsible for monthly financial reporting as well as contributing to budget planning. Additionally, you'll maintain key client and program information using spreadsheets or database tools.

Job Responsibilities:

• First Point of Contact for Community Ambassadors:
  
  • You will be handling a set of Community Ambassadors. This involves offering guidance, support, and clear communication to ensure they are well-equipped to fulfill their roles.
  • Must be qualified as a Community Ambassador Trainer to onboard and mentor new CAs, ensuring consistent standards across the team.

• Administrative Support:
  
  • You will be responsible for overseeing a range of administrative functions that support the smooth operation of the organization. This could include everything from managing schedules and supplies to ensuring compliance with internal policies.

• Leadership and Team Management:
  
  • Leadership skills are critical in this role as you'll oversee a small team (usually 2+ Community Ambassadors). This includes:
    
    • Assigning tasks and ensuring they are completed effectively.
    • Providing direction and guidance to maintain high standards of work.
    • Monitoring the performance of your team members, giving feedback, and conducting performance evaluations.
    • Supporting the development and growth of your team, fostering a collaborative and productive work environment.

• Vendor and Inter-Department Relationship Management:
  
  • As the Community Lead, you'll also be in charge of managing relationships with external vendors, which may involve negotiating contracts, handling services for office management (such as maintenance, supplies, or events), and ensuring that vendor services align with the company's needs and standards.
  • You will also partner and collaborate with other departments (especially the ones that are of the same business unit such as Facilities, Safety, and Security Team) for any initiative that drives efficiency.

• Financial Responsibility:
  
  • Part of your role will include approving financial records like petty cash funds, handling purchase orders, and check requisitions. You may also be required to provide input during budget planning, ensuring that the budget reflects the needs of your team and community-related initiatives.

• Data and Program Management:
  
  • Maintaining and updating client and program-related data using spreadsheets or database software. This data management ensures transparency, accuracy, and organization of essential information related to community activities and broader company programs.

Overall, this role demands a well-rounded skill set that combines team leadership, administrative management, financial expertise, and operational oversight-ensuring seamless coordination between internal teams and external partners.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .