Employer Success Specialist (BGC, Taguig)
Full-time
TigerUX
Responsibilities:
- Serve as the primary contact for employer accounts.
- Build and maintain strong employer relationships.
- Conduct check-ins and reviews to assess hiring needs.
- Ensure a positive client experience throughout hiring.
- Monitor hiring activity and account performance.
- Identify bottlenecks and recommend solutions.
- Support employers in maximizing platform value.
- Drive retention through proactive engagement and issue resolution.
- Coordinate with internal teams to address concerns.
- Support onboarding and adoption of new processes/features.
- Maintain accurate documentation and records across systems.
- Track engagement, outcomes, and adherence to standards.
- High school diploma required.
- 4+ years of experience in Customer Success, Account Management, Client Services, BPO Operations, or related fields.
- Strong English communication skills for stakeholder engagement and client discussions.
- Skilled at identifying client needs, resolving issues proactively, and driving outcomes.
- Organized and skilled at managing multiple priorities.
- Adaptable to fast-paced, high-growth environments.
- CRM experience.
- Experience selling to US clients.
- Transportation Allowance
- Rice Allowance
- Leave Conversion Benefit
- Performance Reviews
- Government Mandated Benefits
- HMO + 2 Dependents (Effective Day 1)
- 10% Night Differential
Vacancy posted 10 days ago
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