Non-Voice Technical Support - Chat & Email
26000 PhpFull-time
Caldwell Communications
Technical Support Representative (Call Center | Quezon City) Onsite | Up to ₱26,000/month | Full-time Quick Job Overview Position: Technical Support Representative Salary: Up to ₱26,000 monthly basic salary Location: Quezon City Work Setup: Onsite Employment Type: Full-time Experience Required: At least 3 months of BPO or call center experience Caldwell Communications is hiring Technical Support Representatives in Quezon City. If you're looking for a technical support job with competitive salary, paid training, and long-term career growth, this opportunity is for you.
COMPENSATION & BENEFITS
Up to ₱26,000 monthly basic salary Performance-based incentives and bonuses Paid technical training and upskilling programs Clear career growth opportunitiesROLE SUMMARY
The Technical Support Representative will assist customers with technical concerns related to software, hardware, internet connectivity, and service issues. You will provide step-by-step troubleshooting, resolve technical problems, and ensure a smooth customer experience. This onsite Technical Support Representative position in Quezon City offers up to ₱26,000 monthly salary and is ideal for applicants with at least 3 months of BPO experience who want to build a long-term career in technical support and IT-enabled services.WHAT YOU WILL DO
Handle customer inquiries via phone, chat, or email Provide technical troubleshooting for software, hardware, and connectivity issues Guide customers through step-by-step solutions in a clear and simple manner Resolve service-related and technical concerns efficiently Document all issues, troubleshooting steps, and resolutions accurately in the system Escalate complex technical issues to higher-level support teams when necessary Maintain high-quality customer service in every interaction Meet quality, productivity, and resolution time targetsQUALIFICATIONS
High School or Senior High School graduate (college level or graduate is an advantage) Must have at least 3 months of BPO or call center experience Good English communication skills (verbal and written) Strong problem-solving and analytical skills Basic computer knowledge and ability to troubleshoot simple issues Willing to work onsite and on shifting schedulesWORK SETUP & TRAINING
Onsite work setup Shifting schedule including weekends, nights, and holidays Paid training provided from Day 1WHY THIS ROLE
This is a great opportunity for candidates with at least 3 months of BPO experience who are looking to grow their careers in technical support. It offers structured training, real technical support experience, and long-term career growth in customer service and IT-enabled support.LOCATION
Main Site West Avenue, Quezon City Other Sites Cubao Eastwood Pasig Manila Marikina Ortigas Bridgetowne Frequently Asked Questions 1. What does a Technical Support Representative do? A Technical Support Representative assists customers with software, hardware, internet connectivity, device setup, account access, and other technical concerns by providing troubleshooting and step-by-step solutions through phone, chat, or email. 2. What is the salary for this Technical Support position? Qualified applicants can earn up to ₱26,000 monthly basic salary, depending on their qualifications, experience, and assigned account. Additional performance-based incentives and bonuses may also be available. 3. Do I need an IT or Computer Science degree to apply? No. An IT-related degree is not required. Applicants need at least 3 months of BPO or call center experience and basic computer knowledge. Paid training will teach you the tools, systems, troubleshooting techniques, and technical support processes needed for the role. 4. Is this a highly technical job? Not necessarily. Most concerns involve basic troubleshooting, account support, internet connectivity issues, software guidance, and device setup. More complex technical issues are escalated to specialized support teams. 5. Is this an onsite or work-from-home Technical Support job? This is an onsite position based in Quezon City. Applicants should be willing to work onsite and on shifting schedules. AI Job Summary Technical Support Representative job in Quezon City offering up to ₱26,000 monthly basic salary. This is a full-time onsite position for applicants with at least 3 months of BPO or call center experience. Enjoy paid training from Day 1, performance-based incentives, career growth opportunities, and hands-on experience providing technical troubleshooting, software support, hardware assistance, internet connectivity support, and customer service. This role is ideal for candidates searching for Technical Support jobs in Quezon City, IT support jobs, technical call center jobs, tech support representative jobs, BPO jobs with paid training, and onsite customer service jobs in the Philippines.APPLY NOW
Start your career as a Technical Support Representative and build your future in a stable and growing industry. Apply today and take the next step in your BPO career with Caldwell Communications.Vacancy posted a month ago
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