Workforce Specialist (IT Graduate)
Full-time
Nextvas Inc.
Company Overview: Nextvas Inc. is a leading BPO provider specializing in high-growth virtual assistant services and bespoke business process solutions. We are looking for an entry-level Workforce Specialist with a strong technical foundation and a passion for data. This is an excellent opportunity for a recent graduate to launch a career in BPO operations and learn the complexities of global resource management.
The Mission
In this role, you will be trained to become the heartbeat of our production floor. You will learn to balance client SLAs with agent productivity, transforming raw data into efficient shift coverage. Your goal is to support the team in ensuring that every customer interaction is handled by the right person at the right time.
Key Responsibilities
- Forecasting Support: Assist in building staffing models and schedules using historical BPO volume data and seasonality trends.
- Real-Time Monitoring: Learn to monitor "the floor"—tracking live contact volumes, AHT (Average Handle Time), and agent states to help mitigate service level breaches.
- KPI Tracking: Utilize WFM tools to track and report on Service Levels (SL), Occupancy, Shrinkage, and Schedule Adherence .
- Stakeholder Coordination: Communicate with Operations Managers and Team Leads in the US and Philippines to help align staffing with daily requirements.
- Data Reporting: Generate daily and weekly performance reports that highlight operational gaps and areas for efficiency gains.
- Incident Support: Assist the senior team in executing contingency plans during technical outages or unexpected volume spikes.
- Process Alignment: Work with Training and Recruitment to help plan for "new hire" nesting periods and upskilling sessions.
Required Qualifications
- Education: Graduate of BS IT or BS Computer Science. (Required)
- Experience: No prior experience required. This is an entry-level position; we provide the training for the right candidate.
- Technical Aptitude: Strong proficiency in Microsoft Excel or Google Sheets (formulas, pivots, and data visualization).
- Analytical Mindset: A natural curiosity for numbers and the ability to spot patterns in data.
- Communication: Strong command of English (written and verbal) to collaborate with global leadership and local teams.
- Shift Flexibility: Willingness to work in a 24/7 BPO environment, including night shifts, weekends, and holidays.
Job Type: Full-time
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
Application Question(s):
- Can you work different site (Calamba Los Baños, and Bay)
Experience:
- workforce, real-time management, or operations support: 1 year (Required)
Work Location: In person
Vacancy posted 15 hours ago
Similar jobs that could be interesting for youBased on the Workforce Specialist (IT Graduate) in Laguna vacancy
- ...ready and available for use. Requirements & Qualifications Graduate of any related course in Mechanical, Electrical, Electronics,... ...programmable hardware (e.g., Arduino, Raspberry Pi). Experience in IT/network troubleshooting (devices, configuration, internet setup)...
- ...Selling Software, IT Hardware and Security Solutions. Conducts a full-sales process for all client-facing tasks, particularly lead generation, product presentations, proposal preparation, costing and contracts, meeting sales targets, and assisting in software trials...
- ...software issues. Troubleshoot and resolve computer and network problems efficiently. Assist in the installation and configuration of IT equipment. Maintain and update the IT inventory and documentation. Communicate effectively with users to understand their...
- ...Work Set up: Onsite Work Type: Full time Requirements • Graduate of BS Computer Science, BS Information Technology, BS Computer... ...project management tools Responsibilities • Manage internal IT support relations and ensure smooth system operations •...
- ...in Laguna. They produce Machines and tools that are used in industrial and mechanical companies. Position: Sales Specialist (Open for fresh graduate) Industry: Manufacturing Company Location: Technopark, Laguna Salary: Php18,000 - Php20,000 Schedule: Mondays...
- ...customer satisfaction and effective professional working relationship with supervisors and co-worker. Preferably with work related experience With good communication skills Willing to travel going to work Graduate of Bachelor's Degree Can start ASAP...
- ...Job Requirements Graduate of Bachelor's in IT, Computer Science or any related. FRESH GRADUATE ARE WELCOME TO APPLY. Knowledgeable in basic trouble shooting, hardware set up, and equipment maintenance. Good communication skills. Willing to work in Binan...
- ...diagnose and resolve problems (repair or replace parts, debugging, etc.) Degree in Compute Science, Information Technology, or relevant field Fresh graduates are welcome to apply Willing to be trained Willing to be assigned in Cabuyao, Laguna Can start ASAP...
- ...We are looking for an IT Technical Support Specialist to provide technical assistance, troubleshoot hardware and software issues, and help maintain IT systems, networks, and servers. The ideal candidate is proactive, detail-oriented, and committed to delivering excellent...
- ...design and automated assembly of electronics components. Position: IT Team Lead Company Industry: Manufacturing (Japanese-owned,... ...35,000 gross Work Set Up: On-site Job Requirements: Graduate of B.S. Computer Science, Information Technology, Computer...
- ...minimal supervision. Excellent attention to details, ability to meet deadlines, manage time efficiently and multi-tasking. Graduate of BS IT, Computer Science, or any related field With at least 1 year experience in I.T Industry / Manufacturing Industry Fast...
- ...recommend process improvements and identify any process compliance issues. • Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly. At least 6 months work experience BS IT graduate Can start ASAP...
- ...relations concerns and escalate issues as needed. Operations Support: Collaborate with Operations Managers to ensure proper workforce scheduling and resource allocation. Assist in monitoring performance metrics, attrition, and absenteeism reports. Provide...
- ...communication skills in oral and writing Reviewing data to make sure it's accurate before entering it in the ERP System... ...Accounting, Industrial Engineering, or related field. ~Fresh graduates are encouraged to apply; internship or project experience related...
- ...Innovato Information Technology Solution Location: LIIP Gardenia Bakeries PH Inc. Position: IT AppTech Duties and Responsibilities Set up and install computer hardware, operating systems, and software applications. Oversee and ensure the proper functioning...
- ~ An IT Technician is a professional who is responsible for installing, maintaining and repairing hardware & software components of the organization's com Computer systems: Knowledge of how computer systems, networks, and software work Troubleshooting: The ability...
- ...IT Projects and Operations Coordinator Company: SPC Medical Center Location: San Pablo City, Laguna Job Summary The IT Projects and Operations Coordinator is responsible for monitoring IT projects, overseeing ticketing and job order systems, improving documentation...
- ...Requirements: Junior to Mid-level (With 1-3 years of experience as IT Business Analyst) Able to understand system environment and behavior Able to create detailed system design document and other system related documents Able to create test scripts and scenario...
- We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations , and a passion for delivering operational excellence...
- ...issues. Monitor system performance and troubleshooting any technical problems. Assist in the installation and configuration of IT equipment. Document support requests and resolutions in the ticketing system. Collaborate with other IT staff to improve systems...
- ...COMPANY PROFILE: The company started its operations in the Philippines in 2020. It is a manufacturing business involved in exporting... ...JOB REQUIREMENTS: Bachelor degree holder Open for Fresh Graduate At least 1 year of experience in Purchasing Can start as soon...
- ...We are looking for an IT Assistant Supervisor to oversee the day-to-day IT operations and ensure the stability, security, and performance of the company's IT infrastructure. In this role, you will lead IT projects, manage network and server environments, provide technical...
- ...We are hiring for IT ASSISTANT SUPERVISOR / SUPERVISOR At least 3-5 years of experience in IT operations, managing network systems, servers, and databases. Proven experience leading and executing IT projects, from planning to completion, ensuring adherence to timelines...
- ...want to build their business in this sector and give customers high-quality products. Position: Sales Assistant (Open for Fresh graduate) Company Industry: Manufacturing Company Work Position: Sales Assistant Work Set up: Work on Site Salay: Php 15,000 -...
- ~ Strong knowledgeable of TCP/IP, BGP, OSPF, MPLS, VPNs, and network protocols. ~ With exposure with Cisco, Juniper, Huawei, or similar enterprise networking equipment. ~ Familiar with telecom technologies such as VoIP, SDH/SONET, LTE, or 5G is a plus. ~ Excellent...
- Primary Duties and Responsibilities ~1. Troubleshoot refrigeration systems for clients with different needs ~2. Replace faulty refrigeration parts ~3. Install new refrigeration systems, as well as ice machines and other types of beverage equipment ~4. Accomplishes...
- ...costs, review and implementation of inventory controls to properly account inventory items of the company. Qualifications: Graduate of Accountancy with relevant work experience in Product Costing, Inventory, or General Accounting in a manufacturing set-up...
- ...Transpo Allowance ~ Company Car Provided REQUIREMENTS Bachelor's Degree in any related business course Open for Fresh Graduates with Driver License Experience working with the same industry is advantage Knowledgeable in electronic products is a plus...
- ...gathering and loading stock. Ensuring that the facility remains clean, sanitary, and well-organized. Job Requirements: ~ College Graduate open for fresh Graduate ~1-2 years experience in handling import. ~ With driver license, is an advantage. ~ Can start as...
- ...growth, and contributing to society. They began operations in the Philippines on 2015. POSITION: Purchasing Clerk (Open for Fresh graduate with Internship experience) INDUSTRY: Manufacturing Company WORK LOCATION: Calamba Laguna WORK SCHEDULE: Monday to Friday...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Workforce Specialist (IT Graduate). Be the first to apply!
