Customer Care Representative
Full-time
Gratitude Jobs Ahead HR Inc
Hiring BPO Specialists: Travel, Healthcare & Banking Accounts!
JOIN A GLOBAL PIONEER BPO! We have immediate openings for skilled agents across our top accounts in multiple sites.
LOCATIONS (On-Site Only): MANILA
YOUR REWARDS & BENEFITS:
- Competitive Salary Package: Up to ₱25,000 - ₱40,000 + Allowances/Incentives
- Workload: Manageable call volume with fixed weekly rest days.
ELITE ON-SITE PERKS:
- Best Office Amenities: Dedicated WIFI zones, Gaming areas, Fitness options.
- Free Day Meals and regular team celebrations.
REQUIREMENTS (We have two tracks):
- Experienced Agents: Minimum 6 Months BPO Experience is MANDATORY.
- New Agents: College Graduates/Freshers are welcome to apply for select entry-level accounts.
Job Role & Responsibilities
- Professionally manage and resolve high-volume inbound customer inquiries (via phone, chat, or email) in a timely and accurate manner.
- Identify, troubleshoot, and provide solutions for customer concerns, ensuring first-call resolution (FCR) where possible.
- Maintain a high level of product and procedural knowledge to effectively assist customers.
Fast-Track Process: One Easy Interview!
Interested? Click the "Send Message" button below for immediate assistance!
Vacancy posted more than 2 months ago
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