Remote Client Support Coordinator

Client Experience Virtual Assistant We are looking for a proactive and client-focused professional to deliver exceptional customer experiences and build strong long-term client relationships. In this role, you will serve as the main point of contact for clients, ensuring satisfaction, engagement, and timely resolution of concerns. Key Responsibilities: Conduct regular client check-ins via calls, video meetings, and email Build strong relationships with clients and provide ongoing support Monitor client accounts, track feedback, and identify opportunities for growth Coordinate with internal teams to improve service delivery and resolve concerns promptly Maintain accurate CRM records, reports, and client updates Support referral initiatives and identify upsell opportunities Participate in ongoing communication and customer service training Requirements: Excellent English communication skills, both written and verbal Strong interpersonal and relationship-building skills Highly organized with strong attention to detail Proactive problem-solver with the ability to work independently Experience in customer service, client success, or virtual assistance is a plus Success in this role is measured by: Client satisfaction and engagement Timely issue resolution Referral generation and account growth Consistent completion of client check-ins Reports to: Client Experience Supervisor