Call Center Representative
Full-time
Lexie
Key Responsibilities
- Handle Inbound Calls : Answer incoming customer phone calls regarding account inquiries, billing issues, order tracking, or service complaints.
- Problem Solving : De-escalate upset callers and find solutions using the company's internal tools and guidelines.
- Data Entry : Document every interaction and update customer account notes accurately in the database software.
- Meet Performance Metric Targets : Maintain high satisfaction scores (CSAT) and keep calls concise to meet Average Handling Time (AHT) goals.
Vacancy posted a month ago
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