Customer Service Representative (Online Interview)
Full-time
J-K Network Services
Client Profile:
A leading BPO company with over 20 years of industry experience, providing effective IT solutions and customer-focused services worldwide.
Position: Customer Service Representative (Online Interview)
Industry: BPO Company
Location: Makati City
Salary Range: Php 20,000 – Php 30,000
Work Schedule: Flexible Working Hours
Work Setup: Onsite
Benefits:
- Government-mandated benefits
- HMO with 2 free dependents
- 13th Month Pay
- Leave Credits
- Performance Incentives
- Night Shift Meal Allowance
- Transportation Reimbursement
Job Requirements:
- Bachelor’s degree holder
- Open to undergraduates with BPO experience
- Experience in customer service or customer support is an advantage
- Knowledge of CRM systems is a plus
- Willing to work flexible schedules
Job Responsibilities:
- Handle customer inquiries and provide accurate, timely support
- Actively listen to customers to understand needs and offer appropriate solutions
- Collaborate effectively with team members to meet service goals
- Ensure compliance with company policies, procedures, and guidelines
- Monitor tasks and prepare daily and weekly performance reports
Recruitment Process (Online Interviews Only): look for Ms. Jai
- Initial Interview
- Final Interview
- Job Offer
Vacancy posted a month ago
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