Customer Support Representative - Chat Support Account

Customer Service Representative – Non Voice Chat Support Davao City | Onsite Caldwell Communication About Caldwell Communication Caldwell Communication is actively hiring Customer Service Representatives in Davao City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our conveniently located office provides a stable and professional setting, giving you the opportunity to build a long-term career in the BPO industry. Job Description We are seeking Non Voice Customer Service Representatives to assist customers through chat platforms by handling inquiries, billing concerns, and account-related requests while ensuring accurate information and efficient support at all times. Responsibilities:

• Respond to customer inquiries via chat support channels
• Assist with billing concerns, sales inquiries, and account updates
• Provide accurate information and timely resolutions
• Document all customer interactions properly
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards

• Shifting schedules, including nights and weekends
• Paid training on chat support tools and processes

• High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate
• Open to fresh grads, experience is an advantage
• Strong written English communication skills
• Customer-focused and detail-oriented
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City

• Competitive pay and performance incentives
• Non voice chat-based work environment (no calls)
• Paid training from Day 1
• HMO coverage and government benefits
• Career growth opportunities