Medical Billing | Healthcare CSR
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Medical Billing Customer Support Representative
Join our growing team as a Medical Billing Customer Support Representative and play a key role in helping patients understand their medical bills and insurance coverage. We are looking for a detail-oriented professional with strong communication skills and a passion for delivering excellent customer service.
Key Responsibilities:
• Assist patients with inquiries related to medical billing, insurance coverage, and payment options
• Handle billing concerns through calls, emails, or chat in a professional and timely manner
• Investigate and resolve billing discrepancies, denied claims, and account issues
• Clearly explain billing statements, insurance benefits, and available financial assistance
• Maintain accurate records of customer interactions while ensuring compliance with healthcare regulations
• Coordinate with internal teams to resolve complex billing concerns efficiently
• Deliver high-quality customer service while meeting performance and quality standards
Qualifications:
• 1–2 years of experience in medical billing, healthcare revenue cycle management, or customer support
• Strong problem-solving skills and ability to simplify complex billing information for patients
• Excellent verbal and written communication skills
• Ability to handle sensitive patient information with professionalism and confidentiality
Benefits:
• HMO upon Day 1
• Government Mandated Benefits
• Convertible Sick Leave
• Night Differential
• Signing Bonus of PHP 7,500
• Company-Paid Pre-employment Medical
Vacancy posted 6 hours ago
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