Customer Support / Sales VA - 61939213981

B2B Sales Support & Customer Service Specialist (Construction & Industrial Equipment)

• Schedule: US Business Hours (Aligning with peak inbound client volume
• Regions for Sourcing: Philippines
• Position Type: Full-time, Remote
• Application Requirement: Please provide your resume along with a brief summary of your relevant industry experience, expected salary, and availability.

Company Overview

We are a premier online B2B distributor specializing in high-end construction, industrial, and heavy machinery equipment. Operating primarily through inbound channels, we manage a highly diverse catalog of over 5,000 SKUs—ranging from woodworking machinery to automotive lifts. We pride ourselves on having meticulously documented, step-by-step Standard Operating Procedures (SOPs) and are looking for a dedicated professional to confidently manage our sales process from inquiry to fulfillment.

Role Overview

This is not a general virtual assistant role or a high-pressure cold-calling position. We are specifically looking for an experienced B2B sales support professional based in the Philippines . You will act as the critical bridge between our inbound customers and our suppliers/OEMs, ensuring orders move smoothly through the sales pipeline.

The ideal candidate possesses exceptional critical thinking skills, reads inquiries thoroughly to understand the true context, and avoids relying on copy-pasted or AI-generated shortcuts. This is a 100% exclusive, full-time role; candidates with dual or overlapping employment will not be considered.

Key Responsibilities

• Sales Pipeline Management: Take ownership of the sales process from initial customer inquiry all the way through to final delivery and fulfillment.

• Quotations & Invoicing: Prepare accurate customer quotations and create invoices based on specific client requirements and custom jobs.

• Order & Supplier Management: Manage purchase orders (POs) and sales orders; connect with suppliers/OEMs to gather real-time specifications, pricing, and freight timelines.

• CRM Maintenance: Update and maintain our CRM system meticulously to keep all customer data and order milestones accurate.

• Logistics Coordination: Coordinate deliveries, follow up regularly with both customers and suppliers, and ensure zero friction in the fulfillment cycle.

• High-End Customer Service: Monitor and handle incoming phone calls and emails via communication platforms (Front, Quo/Open Phone), providing excellent service throughout the sales cycle.

Ideal Candidate Experience & Qualifications

• Sourcing Region: Must be located in the Philippines .

• Proven Experience: Real, verifiable B2B sales support or order fulfillment experience.

• Target Industry Expertise: Highly preferred experience in one or more of the following sectors:

  • Construction equipment or Heavy machinery

  • Industrial equipment or Manufacturing

  • Building materials

  • Electrical or HVAC distribution

• Core Skills: Proactive, highly detail-oriented, an excellent verbal and written English communicator, and fully capable of working independently with minimal supervision.

• Tech-Savvy: Quick to adapt to tech stacks. Experience with Slack , Front , Open Phone / Quo , or standard CRM platforms is a major plus.

• Exclusivity: A commitment to working exclusively for our brand to ensure data security and prevent overemployment performance issues.