Account Manager
Full-time
Huzzle.com
About Huzzle At Huzzle, we connect talented B2B sales professionals with leading companies across the UK, US, Canada, Europe, and Australia. Our clients range from fast-growing startups and digital agencies to tech-driven businesses in industries such as SaaS, MarTech, FinTech, and EdTech. We match top sales talent with full-time, remote opportunities where they work directly as part of client teams, with ongoing support from Huzzle throughout their journey. Role Type: Full-time Engagement: Independent Contractor Job Summary We are looking for a proactive, detail-oriented Account Manager to oversee a diverse and growing portfolio of clients. In this role, you will focus on strengthening client relationships, improving customer retention, driving product adoption, and building long-term partnerships. This is a dynamic, fast-paced opportunity for a strong communicator who can effectively manage multiple accounts while delivering an exceptional client experience. You will play a key role in the team's success by understanding client needs, aligning them with our solutions, and ensuring ongoing value and satisfaction. Key Responsibilities
- Manage and strengthen relationships across a high-volume portfolio of client accounts, driving long-term satisfaction and retention
- Serve as the primary point of contact for assigned clients, addressing queries and resolving issues promptly and effectively
- Identify opportunities to expand accounts and drive growth through proactive engagement and strategic recommendations
- Track account health indicators, identify potential churn risks, and implement proactive retention strategies
- Lead the onboarding of new clients, ensuring a smooth transition and helping them realize value from the product or service as quickly as possible
- Work closely with internal product and support teams to communicate client feedback, address concerns, and contribute to product and service improvements
- Keep client interactions, account updates, and pipeline activity accurately documented in the CRM
- At least 3 years of experience in Account Management, Customer Success, or a related client-facing role
- Proven ability to manage a large portfolio of clients while maintaining high service standards and strong relationships
- Excellent organizational and time-management skills, with the ability to prioritize competing demands in a fast-paced environment
- Strong communication and interpersonal abilities, with a knack for building trust and rapport with clients
- A demonstrated track record of achieving or exceeding client retention, satisfaction, and account growth targets
- Strong analytical skills, with the ability to interpret data, identify trends, and communicate meaningful insights to stakeholders
Vacancy posted 12 hours ago
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