Customer Service Representative
Full-time
RSD Human Resource Management Consultancy
Description - Provide outstanding customer service support through various channels including phone, email, and chat.
- Resolve customer inquiries and issues efficiently while maintaining a professional demeanor.
- Document interactions and feedback in the customer relationship management (CRM) system.
- Collaborate with team members to improve service processes and customer satisfaction.
- Stay updated on product knowledge to better assist customers and enhance their experience.
Requirements
- Educational Qualifications: High school diploma or equivalent preferred.
- Experience Level: 0–2 years.
- Skills and Competencies: Proficient in English language with excellent verbal and written communication skills.
- Skills and Competencies: Strong customer service skills and the ability to empathize with customers.
- Qualities and Traits: Patience, empathy, and adaptability to different customer personalities.
- Working Conditions: Ability to work in a team-oriented environment and manage multiple tasks simultaneously.
Vacancy posted 3 days ago
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