L3 Systems Engineer (MSP) | ConnectWise PSA | Remote
STAFFVIRTUAL
Manila
- Remote job
We're looking for an experienced L3 Systems Engineer with a strong background in Managed
Service Providers (MSPs) who thrives on solving complex infrastructure issues, leading technical escalations, and designing modern IT environments.If you've worked with ConnectWise PSA , Microsoft technologies, virtualization, networking, and cloud platforms and enjoy supporting multiple client environments—this could be the next step in your career.
What You'll Do:
As a senior engineer, you'll serve as the highest level of technical support for our clients by:
- Handling Tier 3 escalations and resolving complex infrastructure issues
- Managing and prioritizing tickets through ConnectWise PSA
- Leading client onboarding, deployments, and infrastructure projects
- Designing, implementing, and supporting Windows Server and Microsoft cloud environments
- Administering Azure, Entra ID, Microsoft 365, Exchange Online, SharePoint, Teams, and OneDrive
- Managing Active Directory, DNS, DHCP, Group Policy, File & Print Services
- Deploying and supporting VMware, Hyper-V, Failover Clusters, and virtual environments
- Designing and troubleshooting LAN, WAN, VPN, VLAN, wireless, routing, and firewall solutions
- Implementing security best practices including MFA, Conditional Access, Zero Trust, and disaster recovery
- Creating technical documentation and mentoring junior engineers
- Identifying automation opportunities to improve operational efficiency
What we're looking for:
- 3+ years working in a Managed Service Provider (MSP) environment
- Hands-on experience with ConnectWise PSA
- Strong Windows Server administration experience (2016+)
- Microsoft 365, Azure, and Entra ID administration
- VMware and/or Hyper-V virtualization
- Advanced networking knowledge (TCP/IP, VLANs, VPNs, firewalls, routing, switching)
- Experience supporting multiple client environments simultaneously
- Excellent troubleshooting and customer communication skills
- Ability to work independently while collaborating with a highly technical team
Nice to Have:
- ConnectWise Automate or ScreenConnect
- Cisco, Microsoft, VMware, or CompTIA certifications
- Experience with disaster recovery and business continuity
- Scripting or automation (PowerShell)
Why Join STAFFVIRTUAL?
- Fully Remote Work Setup
- Company-provided laptop, monitor, and accessories
- HMO on Day 1 with FREE dependent
- Competitive compensation
- Attendance bonus and allowances
- Paid Time Off
- Career growth and exposure to enterprise technologies
- Work alongside highly skilled engineers in a collaborative MSP environment
Schedule: Night Shift (CST)
Work Setup: 100% Remote
If you're an experienced MSP engineer looking for challenging projects, modern technologies, and an opportunity to work with a high-performing technical team, we'd love to hear from you.
Apply today and take your MSP career to the next level with STAFFVIRTUAL.
Vacancy posted 2 days ago
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