In-Room Dining Supervisor
Mandarin Oriental Milano
Are you a master of craftDo you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand's signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila. The Role The In-Room Dining Supervisor plays a pivotal role in delivering exceptional in-room dining experiences in line with Mandarin Oriental's legendary service standards. This role is responsible for leading and overseeing the In-Room Dining team through proactive, interactive, and responsive supervision, ensuring each colleague is empowered to perform with confidence, professionalism, and excellence. The In-Room Dining Supervisor ensures the seamless execution of all in-room dining operations, from order taking and preparation coordination to delivery and service follow-up. The role fosters a culture of anticipation, personalization, and attention to detail, creating memorable guest experiences that reflect the brand's commitment to luxury hospitality. Through effective leadership and operational oversight, the In-Room Dining Supervisor maintains the highest standards of service quality, guest satisfaction, and operational efficiency while enhancing the comfort and convenience of every guest stay. Key Responsibilities Guest Experience & Service Delivery
- Welcome and engage guests in a warm, professional, and personalized manner.
- Ensure exceptional dining experiences by anticipating guest needs and responding promptly to requests and inquiries.
- Handle guest concerns with confidence and discretion, ensuring timely resolution in the absence of senior leadership when required.
- Bid farewell to guests while ensuring complete satisfaction with their dining experience.
- Supervise and guide team members through proactive, interactive, and hands-on leadership.
- Foster a positive team environment that promotes confidence, accountability, and service excellence.
- Ensure team adherence to grooming standards and professional presentation at all times.
- Participate in daily briefings to communicate updates and ensure operational readiness prior to service.
- Ensure mise en place is completed accurately and maintained to support smooth service delivery.
- Oversee table setup, clearing, and resetting in alignment with reservation plans and service standards.
- Perform and oversee closing duties in accordance with established procedures.
- Maintain effective communication with the kitchen, bar, and other service teams to ensure seamless operations.
- Relay guest preferences, feedback, and special requests to relevant stakeholders.
- Ensure follow-through on all service-related matters to enhance guest satisfaction.
- Prepare and present bills accurately, ensuring clarity and professionalism in all transactions.
- Support the team in maintaining accuracy in order taking and billing processes.
- Uphold Mandarin Oriental's service excellence standards, in line with Forbes Travel Guide and LQA expectations.
- Ensure the restaurant environment remains clean, organized, and reflective of a luxury dining setting.
- Proactively identify and report maintenance concerns affecting service quality, ensuring timely follow-up.
- Adhere to all hotel policies, hygiene standards, and safety procedures.
- Support compliance with local regulations and food safety requirements.
- Promote a safe and secure environment for guests and colleagues.
- Bachelor's degree in Hospitality or related field.
- Minimum 2–4 years' experience in Food & Beverage within a luxury or fine dining environment, with supervisory exposure.
- Strong leadership, communication, and interpersonal skills.
- Solid understanding of restaurant operations and service excellence standards.
- Detail-oriented, organized, and able to perform in a fast-paced environment.
- Proficiency in POS systems and basic financial handling.
- Service-oriented mindset with strong emotional intelligence and cultural awareness.
- Professional demeanor, impeccable grooming, and a positive attitude.
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Vacancy posted 6 days ago
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