Top Call Centers in Manila & Cebu hiring for Customer Service Representative.
Full-time
Gratitude Jobs Ahead HR Inc
Description - Assist customers via phone, email, or chat with inquiries, orders, and product information.
- Resolve customer complaints efficiently and effectively to ensure client satisfaction.
- Document customer interactions in the company CRM system for tracking and follow-up purposes.
- Meet or exceed performance metrics such as call handling time and customer satisfaction scores.
- Collaborate with team members to improve service delivery and customer experience.
Requirements
- Educational Qualifications: Diploma in any relevant field or equivalent experience.
- Experience Level: 3–5 years of experience in customer service or a related field.
- Skills and Competencies: Excellent communication and interpersonal skills.
- Responsibilities and Duties: Ability to multitask and manage time effectively in a fast-paced environment.
- Qualities and Traits: Strong problem-solving skills and a customer-first attitude.
- Working Conditions: Must be willing to work in a call center environment with flexible shifts.
Vacancy posted 21 hours ago
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