Systems Analyst, Sr.
Full-time
Stefanini North America and APAC
Details: Description: As a key member of the Factory Development team, the Senior System Analyst - Copilot & Power Platform contributes to the design, delivery and continuous improvement of enterprise solutions built with Microsoft Copilot Studio, Power Platform and Microsoft 365. The role translates business needs into secure, scalable and maintainable solutions while ensuring alignment with the Factory"s architecture, engineering standards and delivery practices. The Senior System Analyst - Copilot & Power Platform contributes to complex AI and low-code initiatives across their lifecycle, from requirements analysis, solution design and effort estimation through implementation, adoption, operations and enhancement. The role provides hands-on expertise in Copilot Studio agents, generative AI, enterprise grounding, integrations, governance, application lifecycle management, security and scalability. Working closely with business stakeholders, the local development team and globally distributed partners, the role coordinates priorities, dependencies and technical decisions; supports work allocation and delivery planning; and promotes teamwork, knowledge sharing and consistent quality standards. It also supports incident resolution, root-cause analysis, system maintenance and documentation to ensure reliable and sustainable enterprise solutions. Duties & Responsibilities:
- Act as a technical point of reference, providing guidance and supporting alignment with the Factory"s architecture, engineering standards and delivery practices.
- Coordinate with the development team, align priorities and dependencies, support work allocation, and promote effective collaboration across globally distributed teams.
- Provide technical guidance and solutions to the local team and the business using AI, Microsoft Copilot Studio and Microsoft Power Platform.
- Analyze business needs and translate requirements into feasible solution designs, technical specifications and actionable development plans.
- Assess development scope, complexity, risks, dependencies and technical feasibility, with particular focus on complex solutions.
- Prepare and validate reliable effort estimates for development initiatives, especially complex or cross-platform implementations, and communicate assumptions and trade-offs to relevant stakeholders.
- Support technical decision-making, solution reviews and issue resolution throughout the development lifecycle.
- Establish and promote reusable patterns, best practices, documentation and quality standards across the local team.
- Bachelor's degree in information technology, Computer Science, related field or relevant work experience of 2+ years in a large enterprise environment.
- 4+ years' experience of Microsoft technologies (Copilot, SharePoint, MS-365, MS-Teams, PowerPlatform, etc).
- Experience with PowerShell and other scripting skills used to automate processes.
- Knowledge on Azure AD
- Experience within the pharmaceutical industry, System Life Cycle methodologies and Computer System Validation.
- Liaise with software and consulting vendors as needed.
- Define solution architecture for complex applications and multi-agent Copilot orchestration, including grounding (RAG) strategy, security and scalability.
- Design and implement advanced Copilot Studio agents with generative AI, custom actions, connectors, and integration with the broader M365 ecosystem.
- Own AI governance in the Factory: DLP policies, licensing, environment strategy, ALM, monitoring and responsible-AI guardrails.
- Design and implement technology best practices, guidelines and repeatable processes; establish and enforce coding and design standards.
- Perform business analysis with senior stakeholders, translate requirements into architectures and specifications, and support effort estimation and technical decisions.
- Interact with software and consulting vendors as needed and evaluate new Microsoft AI / Power Platform capabilities.
- Provide 3rd level support, resolve escalations and contribute to root-cause analysis for critical incidents.
- Provide technical guidance, mentoring and cross-training to junior developers, and perform code and design reviews.
- Must be able to perform duties with low supervision or guidance.
- Ability to communicate with clients in business terms rather than technical terms.
- Excellent international communication and collaboration skills.
- Effective time management and multi-tasking skills.
- Ability to prioritize when working on multiple tasks to ensure timely delivery.
- Strong critical analytical thinking and problem-solving skills.
- Ability to find innovative approach/solutions.
- Ability to work and conduct research independently.
- Excellent troubleshooting skills.
- Solid professional and customer service skills
- Strong teamwork and coordination skills, with the ability to align priorities, communicate dependencies and collaborate effectively across cross-functional and globally distributed teams.
- Experience with Microsoft Azure services, including Azure Functions, Logic Apps, Key Vault, Application Insights and app registrations.
- Knowledge of ITIL practices and enterprise support processes.
- Experience with Azure DevOps or GitHub for source control, CI/CD and application lifecycle management.
- Familiarity with Dataverse, custom connectors, APIs and integration patterns.
- Knowledge of Microsoft AI governance, security, compliance and Responsible AI principles.
- Experience working in a regulated industry, preferably pharmaceutical or life sciences.
- Relevant Microsoft certifications, such as PL-400, PL-600, PL-200, AI-102 or Copilot Studio credentials.
- Experience coordinating or supporting globally distributed development teams.
- Fluent English (spoken/written)
- Attendance and schedule adherence are required for this position.
Vacancy posted 1 day ago
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