Associate - Beer, Wines & Spirits
DHL Group
Job Title: Associate – BWS
Job Location: Manila
In this role, you will have the opportunity to work upon one or more back-end services for the Ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.
Key Responsibilities:
· To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
· Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
· Operate on the services according to the shifts, countries, or regions aligned.
· Deliver a high level of service quality through timely and accurate completion of services.
· Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
· Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
· Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.
Required Skills/Abilities:
· Bachelor´s degree (any). A degree in logistics, management will be an advantage.
· 0 – 3 years of job experience from BPO or logistics domain – Preferred
· Ocean Freight experience will be preferred
· Good knowledge in MS office
· Effective English communication skills, written and verbal
· Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
· Good logical reasoning skills
· High level of customer centricity
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