Service Delivery Manager (ISP / Telecommunications) - 06232026 - PTSDM - PW
Rippedboxstation
Manila
- Remote job
Key Responsibilities
- Manage the end-to-end delivery of broadband, Ethernet, and connectivity orders from receipt through to successful customer handover.
- Process and coordinate service orders with telecommunications suppliers and carriers.
- Track order progress and ensure timely completion of installations, upgrades, and service activations.
- Provide regular updates to customers regarding order status, milestones, and expected delivery timelines.
- Liaise with suppliers, internal teams, and customers to resolve order-related issues and maintain service quality.
- Maintain accurate records of orders, communications, and service delivery activities within company systems.
- Monitor delivery performance and ensure all orders are processed in accordance with agreed service levels.
- Support the wider Service Delivery team with administrative and operational tasks as required.
Qualifications
- Proven experience in a Service Delivery, Provisioning, Order Management, or Operations role within the ISP, Telecommunications, or Connectivity industry .
- Strong understanding of broadband, Ethernet, and telecommunications connectivity services .
- Experience managing service orders, supplier coordination, and customer communications throughout the delivery lifecycle.
- Ability to effectively communicate with customers, suppliers, and internal stakeholders.
- Strong organizational skills with the ability to manage multiple orders and priorities simultaneously.
- Excellent attention to detail and problem-solving abilities.
- Comfortable working as part of an established team in a fast-paced environment.
- Proficient in using CRM, ticketing, or service management systems.
- Excellent written and verbal English communication skills.
- Availability to work close to UK business hours is preferred.
Vacancy posted more than 2 months ago
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