Service Delivery Manager (ISP / Telecommunications) - 06232026 - PTSDM - PW

Key Responsibilities

• Manage the end-to-end delivery of broadband, Ethernet, and connectivity orders from receipt through to successful customer handover.
• Process and coordinate service orders with telecommunications suppliers and carriers.
• Track order progress and ensure timely completion of installations, upgrades, and service activations.
• Provide regular updates to customers regarding order status, milestones, and expected delivery timelines.
• Liaise with suppliers, internal teams, and customers to resolve order-related issues and maintain service quality.
• Maintain accurate records of orders, communications, and service delivery activities within company systems.
• Monitor delivery performance and ensure all orders are processed in accordance with agreed service levels.
• Support the wider Service Delivery team with administrative and operational tasks as required.

Qualifications

• Proven experience in a Service Delivery, Provisioning, Order Management, or Operations role within the ISP, Telecommunications, or Connectivity industry .
• Strong understanding of broadband, Ethernet, and telecommunications connectivity services .
• Experience managing service orders, supplier coordination, and customer communications throughout the delivery lifecycle.
• Ability to effectively communicate with customers, suppliers, and internal stakeholders.
• Strong organizational skills with the ability to manage multiple orders and priorities simultaneously.
• Excellent attention to detail and problem-solving abilities.
• Comfortable working as part of an established team in a fast-paced environment.
• Proficient in using CRM, ticketing, or service management systems.
• Excellent written and verbal English communication skills.
• Availability to work close to UK business hours is preferred.