Customer Service Virtual Assistant

Job Summary:

Take the next step in your career as a friendly, confident Inbound Call Receptionist and the first voice our customers hear when they call. Our home services business handles a steady stream of inbound calls every day, and we need someone who answers quickly, understands what each caller needs, and turns inquiries into booked service appointments. This role is a strong match if you have excellent spoken English, a warm and professional phone manner, and the reliability to be there for every call.

Key Responsibilities:

• Answer every inbound call quickly and professionally so no customer inquiry is left unanswered

• Understand each caller’s service needs and capture accurate customer details (name, address, contact information, and issue)

• Turn inquiries into confirmed bookings by guiding callers to schedule a service appointment

• Book, reschedule, and confirm appointments in our in-house CRM and calendar system

• Enter and update customer records accurately after every call

• Answer common questions about our services and explain next steps clearly

• Return missed calls and respond to voicemails fast so every lead is captured

• Pass urgent or complex requests to the team when needed

Mandatory Skills:

• Excellent spoken and written English with clear, easy-to-understand pronunciation

• Proven experience in inbound calls, customer service, receptionist, or appointment setting roles

• A confident phone manner and the ability to build rapport quickly and guide callers to book

• Comfortable handling a steady daily volume of inbound calls

• Fast, accurate data entry and the ability to learn new CRM and scheduling software quickly

• Highly punctual with an excellent attendance record

• Well-organized, consistent, and comfortable owning your work

• Strong communication and active listening skills

Preferred Skills:

• Sales or closing experience, especially turning inbound leads into booked appointments

• Experience in home services customer support or booking (e.g., pest control, cleaning, HVAC, plumbing)

• Experience handling calls with US or Canadian customers

• Familiarity with field service or CRM tools such as Jobber, Housecall Pro, ServiceTitan, or similar

• Experience using VoIP or softphone systems

• Ability to stay calm and helpful with stressed or urgent callers

Why Join Us:

Join a hands-on, growing business where your work matters every single day. Every call you take helps a customer get the help they need and helps our business grow. We value team members who show up and deliver consistently, and we’re looking for someone to build a long-term working relationship with.