Call Center Representative
Full-time
ContantiKnow PH
NOW HIRING | NON-VOICE & WORK-FROM-HOME ACCOUNTS
Looking for a BPO job? We might have the right opportunity for you.
ONE-DAY ONSITE HIRING PROCESS
Apply onsite, complete your interview, and qualified applicants may receive a job offer on the same day.
JOB RESPONSIBILITIES
- Handle customer inquiries through chat, email, or other designated communication channels, depending on the assigned account.
- Provide accurate information about products, services, and account-related concerns.
- Resolve customer issues by identifying their needs and providing appropriate solutions.
- Maintain professional communication and deliver a positive customer experience.
- Document customer interactions and update records accurately.
- Meet account performance standards, including quality, productivity, and customer satisfaction.
- Follow company policies, account procedures, and data privacy guidelines.
JOB REQUIREMENTS
- High School Graduate (Old Curriculum) or Senior High School Graduate, depending on account requirements.
- Good English communication skills, both verbal and written.
- Work-from-Home Account: Must have at least 6 months of BPO or call center experience .
- Non-Voice Account: Applicants with or without BPO experience may apply, depending on account requirements.
- Fresh graduates, first-time job seekers, and career shifters are welcome to apply for eligible Non-Voice positions.
- Must have a reliable internet connection and a suitable home workspace for Work-from-Home positions.
- Must have good typing skills and written communication abilities for Non-Voice accounts.
- Willing to work on shifting schedules, including night shifts, weekends, and holidays, when required.
- Able to work in a fast-paced, customer-oriented environment.
- Willing to undergo the company's recruitment process and training.
WHO CAN APPLY?
We welcome fresh graduates, first-time job seekers, career shifters, and experienced BPO professionals looking for their next career opportunity, depending on the account's qualifications.
WHAT WE OFFER
- Competitive salary packages
- Performance incentives and bonuses
- Paid training
- Night differential and holiday pay, where applicable
- Career growth opportunities
- Work-from-Home arrangements for eligible accounts
A QUICK SALARY NOTE
The advertised package may include potential bonuses and incentives. Actual compensation depends on your qualifications, experience, assigned account, and performance.
READY TO START YOUR BPO CAREER?
Apply now and take the next step toward your career.
- Non-Voice positions focus on written customer support and do not require phone calls. Work-from-Home opportunities are subject to account availability, technical requirements, and employer approval. All applications are subject to screening and final employer approval.
Vacancy posted 15 hours ago
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