Customer Service Representative (CSR)

Job Summary

We are seeking dedicated and customer-oriented Customer Service Representatives with at least 6 months of customer service or BPO experience to join our team. In this role, you will handle customer inquiries, resolve concerns efficiently, and provide exceptional support while maintaining a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone, chat, or email.
• Provide accurate information about products, services, accounts, and company policies.
• Resolve customer concerns promptly while maintaining professionalism and empathy.
• Document customer interactions accurately in the system.
• Meet or exceed key performance metrics such as customer satisfaction, quality, productivity, and attendance.
• Escalate complex issues to the appropriate department when necessary.
• Follow company policies, procedures, and compliance guidelines.

Qualifications

• At least High School Graduate (Senior High School graduates are welcome to apply).
• Minimum of 6 months of customer service, call center, or BPO experience is required.
• Excellent English communication skills, both verbal and written.
• Basic computer navigation and typing skills.
• Strong problem-solving and active listening skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite or in a hybrid setup, depending on business requirements.

Benefits

• Competitive salary package
• Performance-based incentives and bonuses
• Paid training
• HMO and other health benefits
• Paid leaves
• Career growth and advancement opportunities
• Fun, inclusive, and supportive work environment