Healthcare Account Agent: Hiring 2026 - Davao City

About the Role We are hiring Customer Service Representatives (Healthcare Account) in Davao City. This role offers competitive compensation, performance-based incentives, paid training from Day 1, and strong career growth opportunities in the BPO industry. You’ll be part of a professional, people-first environment focused on stability and long-term career development. Job Description As a Healthcare Customer Service Representative, you will support patients and clients with inquiries related to healthcare services, insurance coverage, and claims processing while ensuring accuracy, empathy, and high-quality service. Key Responsibilities Respond to patient and client inquiries via phone, chat, or email Assist with healthcare services, insurance claims, and coverage concerns Support documentation and claim-related processes Accurately document all customer interactions Escalate complex cases to supervisors when necessary Maintain service quality, accuracy, and customer satisfaction standards Schedule & Training Shifting schedule (including nights, weekends, and holidays) Paid training on healthcare systems, tools, and processes Qualifications High School Graduate or Senior High School Graduate (College level preferred) Strong English communication skills Customer-focused with strong attention to detail Basic computer literacy and multitasking ability Willing to work onsite in Davao City Why Join Us Competitive salary package with incentives Exposure to healthcare accounts and industry experience HMO and employee benefits (depending on account assignment) Supportive and collaborative work environment Career growth opportunities in the BPO industry Apply Now! Start your career in healthcare customer support and build a stable future in the BPO industry.